Intercultural competence in the context of intercultural service encounters: A multilevel and dynamic approach-Reference-Cited by-同舟云学术

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Intercultural competence in the context of intercultural service encounters: A multilevel and dynamic approach

Published:2024-09 Issue: Volume: Page:
ISSN:0263-2373
Container-title:European Management Journal
language:en
Short-container-title:European Management Journal

Author:

Jerinic Ivic Zorana^ORCID,Loufrani Sabrina,Elidrissi Djamila

Publisher

Elsevier BV

Reference63 articles.

1. Walking new avenues in management research methods and theories: Bridging micro and macro domains;Aguinis;Journal of Management,2011

2. Extending the context of service: From encounters to ecosystems;Akaka;Journal of Services Marketing,2015

3. A reading in cross-cultural service encounter: Exploring the relationship between cultural intelligence, employee performance and service quality;Alshaibani;Tourism and Hospitality Research,2017

4. Perceived cultural distance in intercultural service encounters: Does customer participation matter?;Ang;Journal of Services Marketing,2018

5. Intercultural service encounters: An exploratory study of customer experiences;Barker;Cross Cultural Management: International Journal,2004

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