1. The end of ‘tea and sympathy’? The changing role of voluntary advice services in enabling ‘access to justice’;Kirwan,2016
2. Imagining and practising citizenship in austere times: The work of citizens advice;Kirwan;Citizenship Studies,2016
3. Governing independence and expertise;McDermont,2010
4. Challenging organizational issues when municipal contact centers are implemented in Sweden;Bernhard;Electronic Journal of e-Government,2013
5. Triage to the present day;Blagg;Journal of Nephrology,2004