Understanding complex service systems through different lenses: An overview

Author:

Briscoe Gerard,Keränen Krista,Parry Glenn

Publisher

Elsevier BV

Subject

Strategy and Management

Reference46 articles.

1. AA.VV. (2011). Contributions to theoretical and practical advances in management. A Viable Systems Approach (VSA): ASVSA.

2. Andreu, L., Ng, I., Maull, R., & Shadbolt, W. (2012). Reducing the Fear of Crime in a Community as a Complex Service System: The Case of London Borough of Sutton. Cambridge Service Alliance.

3. Banathy, B. (1996). Designing social systems in a changing world: Plenum Publishing Corporation.

4. Barile, S. & Saviano, M. (2011). The structure-system paradigm. In AA.VV. (Ed.), Contributions to theoretical and practical advances in management. A Viable Systems Approach (VSA): ASVSA.

5. Linking the viable system and many-to-many network approaches to service-dominant logic and service science;Barile;International Journal of Quality and Service Sciences,2010

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