1. International Quality Study: The Definitive Study of the Best International Quality Management Practices,1991
2. Quality Winners Credit IT;Information Week,1992
3. Better Information Means Better Quality;Ashmore;The Journal of Business Strategy,1992
4. Total Quality Management and Information Technology: Partners for Profit;Ayers;Information Strategy: The Executive's Journal,1993
5. The Empowered Manager: Positive Political Skills at Work;Block,1987