Realizing innovation in services-Reference-Cited by-同舟云学术

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Realizing innovation in services

Published:2002-06 Issue:2 Volume:18 Page:155-171
ISSN:0956-5221
Container-title:Scandinavian Journal of Management
language:en
Short-container-title:Scandinavian Journal of Management

Author:

van der Aa Wietze,Elfring Tom

Publisher

Elsevier BV

Subject

Strategy and Management,Applied Psychology

Reference46 articles.

1. Strategies for managing suppliers of professional services;Baker;California Management Review,1991

2. Firm resources and sustained competitive advantage;Barney;Journal of Management,1991

3. Towards a theory of innovation in services;Barras;Research Policy,1986

4. Interactive innovation in financial and business services;Barras;Research Policy,1990

5. Five imperatives for improving service quality;Berry;Sloan Management Review,1990

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1. The impact of service innovation on customer satisfaction and customer loyalty: a case in Vietnamese retail banks;Future Business Journal;2024-06-10

2. Service Industry Alchemy;Advances in Marketing, Customer Relationship Management, and E-Services;2024-05-20

3. Digital Transformation and Changes in Business Models for Service Industries;Advances in Hospitality, Tourism, and the Services Industry;2024-03-04

4. Which One Has a Greater Impact on Marketing Agility: Organizational Learning or Organizational Innovation?;Lecture Notes in Networks and Systems;2024

5. INNOSERV: Generalized scale for perceived service innovation;Journal of Business Research;2023-05

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