1. Building a foundation for successful business process re-engineering;Hales;Industrial Engineering,1994
2. Leveraging processes for strategic advantage;Garvin;Harvard Business Review,1995
3. Business process re-engineering: Improving in new strategic directions;Dixon;California Management Review,1994
4. Emerging hard and soft technologies: Current status, issues, and problems;Aggarwal;International Journal of Computer Applications in Technology,1995
5. A study of the implementation of just-in-time in the United States;Billesbach;Production and Inventory Management Journal,1991