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Airline market share and customer service quality: a reference-dependent model

  • Published:2001-11 Issue:9 Volume:35 Page:773-788
  • ISSN:0965-8564
  • Container-title:Transportation Research Part A: Policy and Practice
  • language:en
  • Short-container-title:Transportation Research Part A: Policy and Practice

Author:

Suzuki Yoshinori,Tyworth John E.,Novack Robert A.

Publisher

Elsevier BV

Subject

Management Science and Operations Research,Transportation,Civil and Structural Engineering

Reference32 articles.

1. Air Carrier Financial Statistics, various editions. US Department of Transportation

2. Air Carrier Traffic Statistics, various editions. US Department of Transportation

3. Air Transport World. Various editions

4. Air Travel Consumer Report, various editions. US Department of Transportation

5. Annual Review of Aircraft Accident Data, various editions. US Department of Transportation

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