1. Explorations in quality assessment and monitoring;Avedis Donabedian,1980
2. The development and implementation of quality improvement systems (QIS) in health care. Recommendation No., R. (97) 17 and explanatory memorandum,1998
3. The New NHS: modern and dependable;Department of Health,1997
4. Crossing the quality chasm: a new health system for the 21st century;Institute of Medicine,2001
5. Dimensions of quality revisited: from thought to action;Maxwell;Qual Health Care,1992