1. Economic Control of Quality of Manufactured Product;Shewhart,1931
2. Introduction to Statistical Quality Control;Montgomery,1996
3. Manufacturing in the 1990s- productivity, flexibility and innovation;Bolwijn;Long Range Planning,1990
4. The development of a framework to assist in the implementation of TQM;Mann,1992
5. The quality improvement activities of total quality management (paper 1);Mann;Quality World Technical Supplement,1994