1. Will participative makeovers of business processes succeed where reengineering failed?;Davenport;Planning Rev.,1995
2. Reengineering work: don't automate obliterate;Hammer;Harv. Bus. Rev.,1990
3. Reengineering the corporation: a manifesto for business revolution;Hammer,1993
4. IE techniques improve productivity at service companies;Owen;Ind. Eng.,1993
5. Total Quality Management;Peirs,1995