Applying deep learning models to twitter data to detect airport service quality

Author:

Barakat H.,Yeniterzi R.,Martín-Domingo L.

Publisher

Elsevier BV

Subject

Law,Management, Monitoring, Policy and Law,Strategy and Management,Transportation

Reference35 articles.

1. Does Passenger Satisfaction Increase Airport Non-aeronautical Revenues?A Comprehensive Assessment Research Report,2016

2. Recognizing the World's Best Airports in Customer Experience,2018

3. AraSenTi: large-scale twitter-specific Arabic sentiment lexicons;Al-Twairesh;Proceedings of the 54th Annual Meeting of the Association for Computational Linguistics,2016

4. Latent factors on the assessment of service quality in an Italian peripheral airport;Allen;Transportation Research Procedia,2020

5. Air transport passengers' satisfaction: an ordered logit model;Bellizzi;Transportation Research Procedia,2018

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