Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety-Reference-Cited by-同舟云学术

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Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety

Published:2016-06 Issue: Volume:53 Page:131-139
ISSN:0969-6997
Container-title:Journal of Air Transport Management
language:en
Short-container-title:Journal of Air Transport Management

Author:

Jeeradist Thongchai^ORCID,Thawesaengskulthai Natcha,Sangsuwan Thanawan

Publisher

Elsevier BV

Subject

Law,Management, Monitoring, Policy and Law,Strategy and Management,Transportation

Reference29 articles.

1. Integration of Kano's Model into quality function deployment (QFD);Ankur;Int. J. Adv. Manuf. Technol.,2010

2. Super stream approach to TRIZ planning, aviation safety;Arshad;TRIZ J.,2009

3. Kano's methods for understanding customer-defined quality;Berger;Cent. Quality Manag. J.,1993

4. A TRIZ-base method for new service design;Chai;J. Serv. Res.,2005

5. Flight attendants' emotional labor and exhaustion in the Taiwanese airline Industry;Chang;J. Serv. Sci. Manag.,2009

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