Evaluating the service quality of airports in Thailand using fuzzy multi-criteria decision making method

Author:

Pandey Mukesh Mohan

Publisher

Elsevier BV

Subject

Law,Management, Monitoring, Policy and Law,Strategy and Management,Transportation

Reference96 articles.

1. Quality of Service at Airports: Standards and Measurements;ACI,2000

2. Customer Service Benchmarking;ACI,2012

3. Measuring airport quality from the airlines view-point: an application of data envelopment analysis;Adler;Transp. Policy,2001

4. Airport Council International. 2016. Airports Council International announces 2015 Airport Service Quality Award winners. [online]. [Accessed 20 March 2016]. Available from World Wide Web: http://www.aci.aero/News/Releases/Most-Recent/2016/02/29/Airports-Council-International-announces-2015-Airport-Service-Quality-Award-winners.

5. Fuzzy Logic and Neurofuzzy Application Explained;Altrock,1995

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