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Social media as a resource for sentiment analysis of Airport Service Quality (ASQ)

  • Published:2019-07 Issue: Volume:78 Page:106-115
  • ISSN:0969-6997
  • Container-title:Journal of Air Transport Management
  • language:en
  • Short-container-title:Journal of Air Transport Management

Author:

Martin-Domingo Luis,Martín Juan Carlos,Mandsberg Glen

Publisher

Elsevier BV

Subject

Law,Management, Monitoring, Policy and Law,Strategy and Management,Transportation

Reference38 articles.

1. Airport Council International - Quality of Service at Airport: Standards and Measurements;ACI,2000

2. AETRA Customer Satisfaction Survey;ACI,2004

3. ACI Europe Digital Report 2014-2015;ACI,2015

4. Airport Service Quality (ASQ) - Home Page;ACI,2017

5. Apple Introduces the New iPhone 3G;Apple,2008

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