An Importance Performance Analysis of smartphone applications for hotel chains

Author:

Chen Meng-Mei,Murphy Hilary Catherine,Knecht StephanORCID

Publisher

Elsevier BV

Subject

Tourism, Leisure and Hospitality Management

Reference76 articles.

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4. Attendees' needs and service priorities in a large convention center: application of the importance–performance theory;Breiter;Tourism Management,2006

5. Tourism and mobile technology;Brown,2003

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