Did COVID-19 change preferences for hygiene-related service attributes as satisfiers and dissatisfiers? An analysis of textual content of online hotel reviews-Reference-Cited by-同舟云学术

Did COVID-19 change preferences for hygiene-related service attributes as satisfiers and dissatisfiers? An analysis of textual content of online hotel reviews

Published:2023-09 Issue: Volume:56 Page:264-271
ISSN:1447-6770
Container-title:Journal of Hospitality and Tourism Management
language:en
Short-container-title:Journal of Hospitality and Tourism Management

Author:

Yousaf Salman^ORCID,Kim Jong Min

Publisher

Elsevier BV

Subject

Tourism, Leisure and Hospitality Management

Reference27 articles.

1. Which group do you want to travel with? A study of rating differences among groups in online travel reviews;Ahn;Electronic Commerce Research and Applications,2017

2. Strengthening the satisfaction-profit chain;Anderson;Journal of Service Research,2000

3. Impact-range performance analysis and asymmetry analysis for improving quality of Korean food attributes;Back;International Journal of Hospitality Management,2012

4. The psychological impact of quarantine and how to reduce it: Rapid review of the evidence;Brooks;The Lancet,2020

5. Business travellers' hotel expectations and disappointments: A different perspective to hotel attribute importance investigation;Dolnicar;Asia Pacific Journal of Tourism Research,2002

Cited by 2 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Prevention of negative online customer reviews: A dynamic and compensation perspective;Journal of Hospitality and Tourism Management;2024-03

2. Investigating reviewers' intentions to post fake vs. authentic reviews based on behavioral linguistic features;Technological Forecasting and Social Change;2024-01