Can a smile help healing service failures? The interplay of employee emotions, guest emotions and justice perceptions for successful service recoveries in the hospitality industry-Reference-Cited by-同舟云学术

Can a smile help healing service failures? The interplay of employee emotions, guest emotions and justice perceptions for successful service recoveries in the hospitality industry

Published:2023-06 Issue: Volume:55 Page:261-276
ISSN:1447-6770
Container-title:Journal of Hospitality and Tourism Management
language:en
Short-container-title:Journal of Hospitality and Tourism Management

Author:

Stokburger-Sauer Nicola E.^ORCID,Hofmann Verena^ORCID

Publisher

Elsevier BV

Subject

Tourism, Leisure and Hospitality Management

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