1. Howell, T. (2016). ED utilization by uninsured and Medicaid patients after availability of telephone triage Journal of Emergency Nursing. 42 (2).
2. DeLia, D. and Cantor, J. (2009). Research synthesis report NO. 17. Emergency department Utilization and capacity. Retrieved from: http://www.rwjf.org/content/dam/farm/reports/issue_briefs/2009/rwjf43566/subassets/rwjf43566_1
3. Telephone nurse triage system reduces use of emergencydepartment by non-urgent patients, reducing wait times, length of stay, and patientwalkouts;Dent,2015