A hybrid machine learning with process analytics for predicting customer experience in online insurance services industry-Reference-Cited by-同舟云学术

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A hybrid machine learning with process analytics for predicting customer experience in online insurance services industry

Published:2024-06 Issue: Volume:11 Page:100452
ISSN:2772-6622
Container-title:Decision Analytics Journal
language:en
Short-container-title:Decision Analytics Journal

Author:

Akhavan Fatemeh,Hassannayebi Erfan

Publisher

Elsevier BV

Reference67 articles.

1. When business processes meet complex events in logistics: A systematic mapping study;Ramos Gutiérrez;Comput. Ind.,2023

2. Process mining: Overview and opportunities;Van Der Aalst;ACM Trans. Manag. Inf. Syst.,2012

3. Partial-order-based process mining: a survey and outlook;Leemans;Knowl. Inf. Syst.,2023

4. Analyzing Customer Journey with Process Mining: From Discovery to Recommendations;Terragni,2018

5. Discovering customer journeys from evidence: A genetic approach inspired by process mining;Bernard,2019

Cited by 1 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Research of data mining methods for classification of imbalanced data sets;Ukrainian Journal of Information Technology;2024

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