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2. Situated cognition and the culture of learning;Brown;Educational Researcher,1989
3. Developing and implementing CRM programs;Byrnes,1993
4. Shared mental models in expert team decision making;Cannon-Bowers,1993
5. Cannon-Bowers, J. A., Tannenbaum, S. I., Salas, E., & Volpe, C. E. (1995). Defining team competencies and establishing team training requirements. In R. Guzzo, & E. Salas (Eds.), Team effectiveness and decision making in organizations (pp. 333–380). San Francisco, CA: Jossey Bass.