The advent of customer experiential knowledge management approach (CEKM): The integration of offline & online experiential knowledge

Author:

Jaziri Dhouha

Publisher

Elsevier BV

Subject

Marketing

Reference130 articles.

1. On the conceptual link between mass customization and experiential consumption: An explosion of subjectivity;Addis;Journal of Consumer Behaviour,2001

2. Long life to marketing research: A postmodern view;Addis;European Journal of Marketing,2005

3. CKM: Where knowledge and the customer meet, integrating KM with customer relationship management processes;Akhavan;KM Review,2008

4. The impact of knowledge process about customer on the success of customer knowledge acquisition. Communications of the IBIMA;Al Hawari,2008

5. Market-oriented ethnography: Interpretation building and marketing strategy formulation;Arnould;Journal of Marketing Research,1994

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