1. Personal level antecedents of eWOM and purchase intention on social networking sites;Alhidari;Journal of Customer Behaviour,2015
2. Structural equation modeling in practice: A review and recommended two step approach;Anderson;Psychological Bulletin,1988
3. What patients want: A content analysis of key qualities that influence patient satisfaction;Anderson;The Journal of Medical Practice Management,2007
4. From disgust to delight: Do customers hold a grudge?;Andreassen;Journal of Service Research,2001
5. Validation of forgiveness scale and a survey on the relationship of forgiveness and students' mental health;Asgari;International Journal of Psychology and Behavioral Research,2013