1. Executing a business model change: Identifying key characteristics to succeed in volatile markets;Allegretti;Leadership, Education, Personality: An Interdisciplinary Journal,2021
2. The effects of corporate social responsibility on customer loyalty: The mediating effect of reputation in cooperative banks versus commercial banks in the Basque Country;Aramburu;Journal of Business Ethics,2019
3. Emotion and personality;Arnold,1960
4. The effects of image congruence on customers’ brand loyalty in the upper middle-class hotel industry;Back;Journal of Hospitality & Tourism Research,2005
5. The role of arousal in the creation and control of the halo effect in attitude models;Bagozzi;Psychology and Marketing,1996