Can salespersons help firms overcome brand image crisis? Role of facial appearance-Reference-Cited by-同舟云学术

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Can salespersons help firms overcome brand image crisis? Role of facial appearance

Published:2024-04 Issue: Volume:176 Page:114612
ISSN:0148-2963
Container-title:Journal of Business Research
language:en
Short-container-title:Journal of Business Research

Author:

Agnihotri Arpita,Bhattacharya Saurabh^ORCID,Vrontis Demetris

Publisher

Elsevier BV

Reference99 articles.

1. Al Balawi, R., Hu, Y., & Qiu, L. (2022). Brand crisis and customer relationship management on social media: evidence from a natural experiment from the airline industry. Information Systems Research. Advance online publication. https://doi.org/10.1287/isre.2022.1159.

2. Linking ethical leadership and ethical climate to employees' ethical behavior: The moderating role of person–organization fit;Al Halbusi;Personnel Review,2021

3. The self-importance of moral identity;Aquino;Journal of Personality and Social Psychology,2002

4. Does a ‘care orientation’explain gender differences in ethical decision making? a critical analysis and fresh findings;Bampton;Business Ethics: A European Review,2009

5. Crisis in organizations II;Barton,2001

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1. Managerial values and sustainable oriented innovation: Examining the role of knowledge exploration versus exploitation practices;Journal of Knowledge Management;2024-07-18

2. Consumer affinity as a key factor to mitigate reluctance to buy foreign products: The moderating role of organic and induced image to counteract negative communication campaigns and image crises;Oeconomia Copernicana;2024-06-30

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