How quality, value, image, and satisfaction create loyalty at a Chinese telecom
Author:
Publisher
Elsevier BV
Subject
Marketing
Reference76 articles.
1. Customer loyalty and complex services: the impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise;Andreassen;Int J Serv Ind Manag,1998
2. The analysis of antecedents of customer loyalty in Turkish mobile telecommunication market;Aydin;Eur J Mark,2005
3. Atmospheric affect as a tool for creating value and gaining share of customer;Babin;J Bus Res,2000
4. Work and/or fun? Measuring hedonic and utilitarian shopping value;Babin;J Consum Res,1994
5. An empirical assessment of the SERVQUAL scale;Babakus;J Bus Res,1992
Cited by 411 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献
1. Factors influencing consumers’ loyalty in the use of mobile telecommunication services: the case study in Vietnam;Asia Pacific Journal of Marketing and Logistics;2024-09-06
2. On the Difference of Mobile Shopping Behavior Between Locals and Expatriates: The Roles of Culture and Perceived Value;Journal of International Consumer Marketing;2024-09-03
3. How does service quality predict loyalty? The serial mediation effects of perceived value and consumer brand identification;International Journal of Quality & Reliability Management;2024-07-26
4. Consumer Perceptions and Intention to Recommend Mobile Car Markets: The Mediating Effect of Perceived Value;Journal of African Business;2024-06-30
5. Promoting customer satisfaction and reuse intention using ride-hailing taxi services: role of consumer perceived value, personal innovativeness and corporate image;Asia-Pacific Journal of Business Administration;2024-06-03
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3