Consumer engagement through corporate social responsibility communication on social media: Evidence from Facebook and Instagram Bank Accounts

Author:

Macca Luca Simone,Ballerini Jacopo,Santoro Gabriele,Dabić Marina

Publisher

Elsevier BV

Subject

Marketing

Reference139 articles.

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3. Ali, Z., 2020. Europe’s 50 largest banks by assets, 2020 [WWW Document]. SP Glob. https://www.spglobal.com/marketintelligence/en/news-insights/latest-news-headlines/europe-s-50-largest-banks-by-assets-2020-57901087 (accessed 10.19.21).

4. Diversity management for all? An empirical analysis of diversity management outcomes across groups;Ashikali;Personnel Review,2015

5. Asplund, J.W., & Fleming, J.H. (2007). Human Sigma: Managing the Employee-Customer Encounter.

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