Curbing customer-to-customer misbehavior contagion in the sharing economy

Author:

Danatzis IliasORCID,Möller-Herm Jana,Herm Steffen

Publisher

Elsevier BV

Subject

Marketing

Reference64 articles.

1. Airbnb. (2022). New Safety Product for Solo Travelers. https://news.airbnb.com/new-safety-product-for-solo-travelers/.

2. Collecting Samples from Online Services: How to Use Screeners to Improve Data Quality;Arndt;International Journal of Research in Marketing,2022

3. Other Customer Service Failures: Emotions, Impacts, and Attributions;Baker;Journal of Hospitality and Tourism Research,2018

4. Access-Based Consumption: The Case of Car Sharing;Bardhi;Journal of Consumer Research,2012

5. A Triadic Framework for Collaborative Consumption (CC): Motives, Activities and Resources & Capabilities of Actors;Benoit;Journal of Business Research,2017

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