1. Multiple Lawsuits Allege Major Hotel Cos. Failed to Prevent U.S;Airoldi;Sex Trafficking. Business Travel News,2020
2. Restrict, clean and protect: Signaling consumer safety during the pandemic and beyond;Bove;Journal of Service Management,2020
3. A strategic approach to managing crises;Burnett;Public Relations Review,1998
4. Charm, T., Coggins, B. Robinson, K. & Wilkie, J. (2020). The great consumer shift: Ten charts that show how US shopping behavior is changing. McKinsey & Company. https://www.mckinsey.com/business-functions/marketing-and-sales/our-insights/the-great-consumer-shift-ten-charts-that-show-how-us-shopping-behavior-is-changing. Accessed August 10, 2020.
5. The dynamics of customer value propositions: An outside-in perspective;Day;Industrial Marketing Management,2020