How customer entitlement influences supplier performance in B2B relationships in emerging economy? A moderated mediation model of institutional environments-Reference-Cited by-同舟云学术

How customer entitlement influences supplier performance in B2B relationships in emerging economy? A moderated mediation model of institutional environments

Published:2021-09 Issue: Volume:134 Page:689-700
ISSN:0148-2963
Container-title:Journal of Business Research
language:en
Short-container-title:Journal of Business Research

Author:

Wang Yonggui,Zhang Lu

Funder

National Natural Science Foundation of China

Ministry of Science and Technology of the People's Republic of China

Publisher

Elsevier BV

Subject

Marketing

Reference86 articles.

1. Unpacking firm external dependence: How government contract dependence affects firm investments and market performance;Abdurakhmonov;Academy of Management Journal,2021

2. Multiple regression: Testing and interpreting interactions;Aiken;Sage.,1991

3. Perceptions of group versus individual service failures and their effects on customer outcomes: The role of attributions and customer entitlement;Albrecht;Journal of Service Research,2017

4. Estimating nonresponse bias in mail surveys;Armstrong;Journal of Marketing Research,1977

5. On the evaluation of structural equation models;Bagozzi;Journal of the Academy of Marketing Science,1988

Cited by 7 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Institutional Pressures, Attention Allocation, and Corporate ESG Performance;2024

2. Environmental corporate social responsibility initiatives and the attitude-intention-behavior gap in green consumption;Social Responsibility Journal;2023-06-28

3. Technological capability strength/asymmetry and supply chain process innovation: The contingent roles of institutional environments;Research Policy;2023-05

4. How COVID-19 pandemic has shaped buyer-supplier relationships in engineering companies with ethical perception considerations: A multi-methodological study;Journal of Business Research;2023-03

5. Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior: the role of customer moral credits and entitlement;Journal of Service Theory and Practice;2023-01-31