1. Customer incivility and employees' outcomes in the hotel: Testing the mediating role of emotional exhaustion;Alola;Tourism Management Perspectives,2019
2. Tit for tat? The spiraling effect of incivility in the workplace;Andersson;The Academy of Management Review,1999
3. Getting even or moving on? Power, procedural justice, and types of offense as predictors of revenge, forgiveness, reconciliation, and avoidance in organizations;Aquino;Journal of Applied Psychology,2006
4. Workplace conflict and willingness to cooperate: The importance of apology and forgiveness;Ayoko;International Journal of Conflict Management,2016
5. Emotional approach and problem-focused coping: A comparison of potentially adaptive strategies;Baker;Cognition and Emotion,2007