Are customers happy with robot service? Investigating satisfaction with robot service restaurants during the COVID-19 pandemic
Author:
Publisher
Elsevier BV
Subject
Multidisciplinary
Reference63 articles.
1. The economic and social impact of COVID-19 on tourism and hospitality industry: a case study from Oman;Al-Mughairi;J. Publ. Aff.,2021
2. Online news creation, trust in the media, and political participation: direct and moderating effects over time;Ardèvol-Abreu;Journalism,2018
3. Generic dimensionality of hospitality in the hotel industry: a host–guest relationship perspective;Ariffin;Int. J. Hospit. Manag.,2013
4. Moderating effects of tourists’ novelty-seeking tendencies on destination image, visitor satisfaction, and short-and long-term revisit intentions;Assaker;J. Trav. Res.,2013
5. The role of novelty in the pleasure travel experience;Bello;J. Trav. Res.,1985
Cited by 22 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. How and when restaurant innovativeness promotes a memorable dining experience: A moderated mediation model;International Journal of Hospitality Management;2024-09
2. An empirical investigation of users' switching intention to public service robots: From the perspective of PPM framework;Government Information Quarterly;2024-06
3. Unlock Happy Interactions: Voice Assistants Enable Autonomy and Timeliness;Journal of Theoretical and Applied Electronic Commerce Research;2024-04-30
4. The role of perceived risk and information security on customers' acceptance of service robots in the hotel industry;International Journal of Hospitality Management;2024-02
5. Service Robots in the Gastronomy Industry;Future Tourism Trends Volume 2;2024-02-01
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3