1. FEMA director says Harvey is probably the worst disaster in Texas history;Achenbach;Wash. Post,2017
2. The interplay between governmental communications and fellow citizens’ reactions via twitter: experimental results of a theoretical crisis in The Netherlands;Bakker;J. Contingencies Crisis Manag.,2019
3. How hurricane Harvey taught the world about Houston;Balke;Houston Press,2017
4. Accounts, Excuses and Apologies;Benoit,1995
5. Twitter as a sentinel in emergency situations: lessons from the Boston Marathon explosions;Cassa;PLOS Currents Disasters,2013