The service sector: Challenges and imperatives for research in operations management
Author:
Publisher
Wiley
Subject
Industrial and Manufacturing Engineering,Management Science and Operations Research,Strategy and Management
Link
http://onlinelibrary.wiley.com/wol1/doi/10.1016/0272-6963(82)90009-2/fullpdf
Reference13 articles.
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3. Research in Operations Management;Buffa;Journal of Operations Management,1980
4. A Classification and Evaluation of Research in Operations Management;Chase;Journal of Operations Management,1980
5. Customer Contact Approach to Services: Theoretical Bases and Practical Extensions;Chase;Operations Research,1981
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