Author:
Davis Mark M.,Maggard Michael J.
Subject
Industrial and Manufacturing Engineering,Management Science and Operations Research,Strategy and Management
Reference14 articles.
1. Selected Determinants of Consumer Satisfaction and Complaint Reports;Bearden;Journal of Marketing Research,1983
2. A Paradigm for Developing Better Measures of Marketing Constructs;Churchill;Journal of Marketing Research,1979
3. A Conceptual Model of Service Quality;Haywood-Farmer;International Journal of Operations and Production Management,1988
Cited by
86 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献