Business Process Modeling in Higher Education Institutions. Developing a Framework for Total Quality Management at Institutional Level-Reference-Cited by-同舟云学术

Business Process Modeling in Higher Education Institutions. Developing a Framework for Total Quality Management at Institutional Level

Published:2014 Issue: Volume:16 Page:95-103
ISSN:2212-5671
Container-title:Procedia Economics and Finance
language:en
Short-container-title:Procedia Economics and Finance

Author:

Drăgan Mihaela,Ivana Diana,Arba Raluca

Publisher

Elsevier BV

Subject

General Economics, Econometrics and Finance

Reference20 articles.

1. Anand, A.; Wamba, S.; Gnanzou, F. (2013) A Literature Review on Business Process Management, Business Process Reengineering, and Business Process Innovation, Electronic copy available at: http://ssrn.com/abstract=2263123.

2. Chevaillier, T. (2002). Higher education and its clients: Institutional responses to changes in demand and in environment. Higher Education Journal, Volume 44, Issue 3-4,, 303-308.

3. Duque, L.C.; Weeks, J., R. (2010), Towards a Model and Methodology for assesing Student learning Outcomes and Satisfaction, Quality Assurance in Education Journal, Vol.18, No.2, p. 4-105.

4. El – Sharef, B.; El-Kinaly, K. (2011) Process Modeling and Analysis of a Quality Management System for Higher Education, Proceedings of the Word Congress of Engineering, Vol.1, ISSN: 2078-0966.

5. Eurostat (2009) The Bologna Process and Higher Education in Europe – key indicators on the social dimension and mobility. http://ec.europa.eu/eurostat.

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