1. Crossing the Quality Chasm: A New Health System for the 21st Century,2001
2. Doctor-patient communication: a review of the literature;Ong;Soc Sci Med,1995
3. Effective physician-patient communication and health outcomes: a review;Stewart;CMAJ,1995
4. Perceptions of the family physician by patients and family physicians;Hyatt;J Fam Pract,1980
5. What makes a good general practitioner: do patients and doctors have different views?;Jung;Br J Gen Pract,1997