1. Leadership and management according to Florence Nightingale;Ulrich,1992
2. The genesis of the end result;Mallon,2000
3. A journey through the history of the joint commission. The Joint Commission Web site. Available at: http://www.jointcommission.org/AboutUs/joint_commission_history.htm. Accessed June 20, 2007.
4. Champions of quality in health care;Brauer,2001
5. A study in hospital efficiency;Mallon,2000