Hospitality customers: their roles in service blueprints-Reference-Cited by-同舟云学术

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Hospitality customers: their roles in service blueprints

Published:2008 Issue: Volume: Page:63-89
ISSN:
Container-title:Handbook of Hospitality Operations and IT
language:
Short-container-title:

Author:

Canziani Bonnie Farber

Publisher

Elsevier

Reference83 articles.

1. Dimensions of consumer expertise;Alba;Journal of Consumer Research,1987

2. Service America: Doing Business in the New Economy;Albrecht,1985

3. Boundary spanning roles and organizational structure;Aldrich;Academy of Management Review,1977

4. Word of mouth advertising and informal communication;Arndt,1967

5. The role and measurement of attachment in consumer behavior;Ball;Journal of Consumer Psychology,1992

Cited by 1 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Interaktionen im Lebensmitteleinzelhandel. Zwei disziplinäre Statements und eine fingierte Podiumsdiskussion;Theater des Konsums;2023

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