1. Trapped in the Net: the unintended consequences of computerization;Rochlin,1997
2. Incident reporting systems in medicine and experience with the aviation safety reporting system;Billings,1998
3. Development of a near miss management system at a chemical process plant;Schaaf,1991
4. Using voluntary incident reports for human factors;Chappell,1997
5. Managing the unexpected: assuring high performance in an age of complexity;Weick,2001