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2. Boyd, Elizabeth, Heritage, John, in press. Taking the patient's personal history: Questioning during verbal examination. In: Heritage, J., Maynard, D. (Eds.), Practicing Medicine: Structure and Process in Primary care Encounters. Cambridge University Press, Cambridge.
3. How to Break Bad News: A Guide for Health Care Professionals;Buckman,1992
4. Displaying neutrality in television news interviews;Clayman;Social Problems,1988
5. Footing in the achievement of neutrality: the case of news interview discourse;Clayman,1992