Development of a customer satisfaction evaluation model for construction project management-Reference-Cited by-同舟云学术

Development of a customer satisfaction evaluation model for construction project management

Published:2008-04 Issue:4 Volume:43 Page:458-468
ISSN:0360-1323
Container-title:Building and Environment
language:en
Short-container-title:Building and Environment

Author:

Yang Jyh-Bin,Peng Sheng-Chi

Publisher

Elsevier BV

Subject

Building and Construction,Geography, Planning and Development,Civil and Structural Engineering,Environmental Engineering

Reference30 articles.

1. Total quality in construction projects: achieving profitability with customer satisfaction;Hellard,1993

2. National Institute of Standards and Technology (NIST). Criteria for performance excellence 〈http://www.quality.nist.gov〉 [accessed August 15, 2004].

3. Engineered quality in construction: partnering and TQM;Kubal,1994

4. Professional construction management;Barrie;Journal of the Construction Division, ASCE,1976

5. Professional construction management: including C.M., design-construct, and general contracting;Barrie,1992

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