Communications and Expectations in After-Sales Service Provision-Reference-Cited by-同舟云学术

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Communications and Expectations in After-Sales Service Provision

Published:1999-07 Issue:4 Volume:28 Page:381-394
ISSN:0019-8501
Container-title:Industrial Marketing Management
language:en
Short-container-title:Industrial Marketing Management

Author:

Wilson Timothy L.,Boström Ulf,Lundin Rolf

Publisher

Elsevier BV

Subject

Marketing

Reference42 articles.

1. Service America!;Albrecht,1985

2. A Model of Distributor Firm and Manufacturer Firm Working Partnerships;Anderson;Journal of Marketing,1990

3. Successful Cooperation in Professional Services;Boström;Industrial Marketing Management,1995

4. Moments of Truth;Carlzon,1987

5. The Importance of Distributor Training at Caterpillar;Cavusgil;Industrial Marketing Management,1990

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