1. “What Did the Doctor Say?”: Improving Health Literacy to Protect Patient Safety;The Joint Commission,2007
2. 2009 Focused Update Incorporated into the American College of Cardiology/American Heart Association 2005 Guidelines for the Diagnosis and Management of Heart Failure in Adults;The Joint Commission,2009
3. Patient comprehension of emergency department care and instructions: are patients aware of when they do not understand?;Engel;Ann Emerg Med,2009
4. Leading Change;Kotter,1996