A customer value, satisfaction, and loyalty perspective of mobile application recommendations

Author:

Xu Chenyan,Peak Daniel,Prybutok Victor

Publisher

Elsevier BV

Subject

Information Systems and Management,Arts and Humanities (miscellaneous),Developmental and Educational Psychology,Information Systems,Management Information Systems

Reference96 articles.

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2. The antecedents and consequences of customer satisfaction for firms;Anderson;Marketing Science,1993

3. Quo vadis, TAM?;Benbasat;Journal of the Association for Information Systems,2007

4. Understanding information systems continuance: an expectation–confirmation model;Bhattacherjee;MIS Quarterly,2001

5. The effects of perceived justice on complainants' negative word-of-mouth behavior and repatronage intentions;Blodgett;Journal of Retailing,1993

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