Using simulation-based optimization in the context of IT service management change process

Author:

Ruiz MercedesORCID,Moreno Javier,Dorronsoro BernabéORCID,Rodriguez DanielORCID

Funder

Spanish Ministry of Science and Innovation

ERDF

Ramón y Cajal fellowship

Andalusian Plan for Research, Development and Innovation

Publisher

Elsevier BV

Subject

Information Systems and Management,Arts and Humanities (miscellaneous),Developmental and Educational Psychology,Information Systems,Management Information Systems

Reference53 articles.

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3. Axelos,. ITIL® - IT Service Management. URL: https://www.axelos.com/best-practice-solutions/itil (Accessed: June 2018).

4. SYMIAN: a simulation tool for the optimization of the IT incident management process;Bartolini,2008

5. Business-impact analysis and simulation of critical incidents in IT service management;Bartolini,2009

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