How do competitive environments moderate CRM value?-Reference-Cited by-同舟云学术

How do competitive environments moderate CRM value?

Published:2013-12 Issue: Volume:56 Page:462-473
ISSN:0167-9236
Container-title:Decision Support Systems
language:en
Short-container-title:Decision Support Systems

Author:

Liu Alfred Zhu,Liu Hongju,Xu Sean Xin

Funder

Tsinghua University Initiative Scientific Research Program

National Natural Science Foundation of China

Publisher

Elsevier BV

Subject

Information Systems and Management,Arts and Humanities (miscellaneous),Developmental and Educational Psychology,Information Systems,Management Information Systems

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