Environmental and positional antecedents of management commitment to service quality: A conceptual framework-Reference-Cited by-同舟云学术

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Environmental and positional antecedents of management commitment to service quality: A conceptual framework

Published:1994 Issue: Volume: Page:69-93
ISSN:1067-5671
Container-title:Advances in Services Marketing and Management
language:
Short-container-title:

Author:

Ahmed Irfan,Parasuraman A.

Publisher

Elsevier

Reference68 articles.

1. Quality Control in the Service Firm and Consumer Learning;Allen,1991

2. Strategic Assets and Organizational Rent;Amit;Strategic Management Journal,1993

3. Toward an Experimental Analysis of Human Motivation in Terms of Motives, Expectancies, and Incentives;Atkinson,1958

4. Firm Resources and Sustained Competitive Advantage;Barney;Journal of Management,1991

5. Quality, Strategy, and Competitiveness;Behovlav;California Management Review,1993

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1. Employee-customer identification and service quality in the hospitality industry;American Journal of Business;2024-07-18

2. Investigating the Effect of Satisfaction toward Self-Service Technology (SST) and Behavioral Intention Relationship: Its role in the green hotel industry;Environment-Behaviour Proceedings Journal;2022-09-30

3. Leadership Style and Employees' Commitment to Service Quality: An Analysis of the Mediation Pathway via Knowledge Sharing;Frontiers in Psychology;2022-09-12

4. Influence of Managerial Coaching on Service-Oriented Citizenship Behaviours: The Mediating Role of Service Quality Commitment in The Malaysian Hotel Industry During the Pandemic Outbreak;Advances in Hospitality and Tourism Research (AHTR);2022-04-18

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