1. Solution oriented partnerships as models of network of advanced industrialisation to build value in specific contexts;Jégou,2004
2. Methodology for creating businesses knowledge;Arbnor,1997
3. Design and management of service processes;Ramaswamy,1996
4. Service management: strategy and leadership in service business;Normann,2000
5. Marketing consumer services: new insights;Eiglier,1977