Subject
Health Policy,General Medicine
Reference35 articles.
1. Gestión estratégica de la calidad en los servicios sanitarios;Varo,1994
2. A conceptual model of service quality and its implications for future research;Parasuraman;J Marketing,1985
3. SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality;Parasuraman;J Retailing,1988
4. Reassessment of expectations as a comparison standard in measuring service quality: implications for further research;Parasuraman;J Marketing,1994
5. Calidad de servicio. Una ventaja estratégica para instituciones financieras;Berry,1989
Cited by
9 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献