How does artificial intelligence create business agility? Evidence from chatbots
Author:
Publisher
Elsevier BV
Subject
Library and Information Sciences,Computer Networks and Communications,Information Systems
Reference89 articles.
1. AI-based chatbots in customer service and their effects on user compliance;Adam;Electronic Markets,2020
2. The Internet of Things, dynamic data and information processing capabilities, and operational agility;Akhtar;Technological Forecasting and Social Change,2018
3. IT as a resource for competitive agility: an analysis of firm performance during industry turbulence;Altschuller;Journal of International Technology and Information Management,2010
4. Customer experiences in the age of artificial intelligence;Ameen;Computers in Human Behavior,2021
5. I, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents;Ashfaq;Telematics and Informatics,2020
Cited by 67 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Fostering well-being: Exploring the influence of user-AI assistant relationship types on subjective well-being;International Journal of Information Management;2024-12
2. How Does Cost Leadership Strategy Suppress the Performance Benefits of Explainability of AI Applications in Organizations?;Journal of Global Information Management;2024-09-12
3. Custos de Transação e a Transformação Digital: Caminhos para a eficiência operacional;Revista Brasileira de Contabilidade e Gestão;2024-08-16
4. Revealing the role of explainable AI: How does updating AI applications generate agility-driven performance?;International Journal of Information Management;2024-08
5. A Bibliometric Analysis of Artificial Intelligence in Service Marketing;Advances in Marketing, Customer Relationship Management, and E-Services;2024-07-26
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3